Terms and Conditions

Service Delivery:

Calista Consulting is a professional writing business focused on preparing winning selection criteria statements, resumes, CVs, cover letters and expressions of interest. Calista Consulting cannot accept responsibility for the accuracy and validity of any information contained within any selection criteria statement, resume, CV, expression of interest or cover letter prepared for any of our clients as we do not verify or validate information provided to us. Our liability is limited to production of selection criteria statements, resumes, CVs, cover letters and expressions of interest and we assume no responsibility for work that has been proofread and approved. Calista Consulting agrees to make reasonable changes to the document/s and correct mistakes or misinterpretation of material. Calista Consulting will provide drafts for client review, comment and editing. At this stage of the project, clients will review and read through the material and advise Calista Consulting of any reasonable changes required, within 7 days. All reasonable changes must be made within 7 days of receiving the first draft, unless agreed to by Calista Consulting. Any additional changes will incur a new fee. Failure to respond within 7 days of receipt of the first draft will be considered a completed project, with no necessary edits required. Further consultation will be subject to additional charges, at a pro-rata rate of $90 per hour.

 

Copyright:

All materials produced by Calista Consulting are subject to copyright legislation. Documents may be copied and reproduced subject to the conditions of copyright legislation and provided that payment has been made in full. Until these conditions are met, all reproductions and duplication of material will be considered an infringement of copyright and will be subject to further legal and other action. I will start work on your project once I have received FULL payment from you and until such time all documents remain the property of Calista Consulting.

 

Technology:

Calista Consulting is a professional writing business focused on assisting job-seekers to improve their chances of interview and job success through preparation of winning job applications including selection criteria statements, resumes, CVs, cover letters and expressions of interest. It is not a computing instructor or software expert. Although Calista Consulting will take every reasonable step to ensure your satisfaction, it acknowledges that there are some issues that are beyond our control and we cannot guarantee that your documents will appear perfectly on every computer screen. If this is the case, we ask that you make reasonable adjustments on your end.

 

Career Success:

Unfortunately we are not able to guarantee interviews or job success however we are committed to working proactively with our clients to ensure that we provide the highest levels of service, quality and support.

 

Payment Terms:

As Calista Consulting is a service provider all payments are non-refundable. Cancellation of bookings/services are liable for fees for the time that Calista Consulting has spent on the project, prior and up to, the time of cancellation.

 

It is the client’s responsibility to notify Calista Consulting of any cancellations/changes to bookings straight away and fees incurred for services up to the time of notification of cancellation will become due and payable immediately. These will be charged at a nominal rate of $90 per hour. Failure to notify Calista Consulting of any cellations/changes to services required does not waive this cancellation fee.

 

Quotes are valid for 90 days from the time of booking and current prices apply if bookings are cancelled and then resumed after 90 days. Missed appointments and phone consultations are liable to a cancellation fee, and are subject to Calista Consulting availability. In the case of multiple consecutive cancellations Calista Consulting reserves the right to refuse further appointments. In such cases, further work (selection criteria statements, resumes, CVs, cover letters and expressions of interest) will be handled via online methods only (fax, email etc).

 

Privacy Policy:

We are governed by personal and professional ethics and are committed to ensuring the highest levels of privacy and confidentiality. Unless you agree to it, we will only use your personal information to develop your resume, CV, cover letter, expression of interest or selection criteria statement. We have taken reasonable steps to protect your personal information from misuse, loss or unauthorised access. You have a right to access, and to obtain a copy of your personal information. Please send us an email and we would be happy to provide this material to you.